Arc — Support

Arc: 75 Day Challenge Tracker, for iPhone

I'm one person. Email wuyuxai@gmail.com and you'll usually hear back within a day or two.

Before you do, the answers below cover most of what people write in about.

My progress is gone, or I set up a new phone

Arc syncs through your own iCloud. On the new phone, sign in to the same Apple Account, check that iCloud Drive is on, open Arc and give it a minute. Settings tells you whether sync is running.

If iCloud was switched off on the old phone, the data only ever existed on that phone and I have no copy of it. That's the reason there's an Export a backup button in Settings.

Apple Health isn't ticking my tasks

Open Settings › Privacy & Security › Health › Arc and check the toggles are actually on. Then check the task itself, because auto-tracking is set per task, not for the whole challenge. If both look right, Health sometimes lags behind; opening the Health app once usually shakes it loose.

Arc only reads from Health. It has never written anything back, and it isn't able to.

I paid and it's still locked

Settings › Restore purchases. If nothing changes, you're probably signed in with a different Apple Account than the one that bought it. Family Sharing purchases can take a minute to come through.

Strict mode sent me back to Day 1

Annoying, and working as intended. Strict mode is a switch you flipped when you started the challenge, and the single grace day is gone once it's spent.

Your history doesn't disappear. Only the day count resets, and the restart shows up on your progress page as a Comeback. You can start something new without strict mode whenever you like.

The widget is a day behind

Opening Arc pushes it an update straight away. If it's still stuck after that, remove the widget and add it back.

Refunds

Apple takes the payment, so Apple handles the refund: reportaproblem.apple.com.

Deleting everything

Deleting the app takes the on-device copy with it. For the iCloud copy, go to Settings › your name › iCloud › Manage Account Storage › Arc. There's nothing to request from me, because I never had it in the first place.

Bugs and feature requests

Same email. Tell me your iOS version and what you were doing when it happened. A screenshot helps more than a description.